TERMS AND CONDITIONS
Last updated: December 8, 2025
1. Introduction
These terms and conditions apply to this website and to the transactions related to our products and services. You may be bound by additional contracts related to your relationship with us or any products or services that you receive from us. If any provisions of the additional contracts conflict with any provisions of these Terms, the provisions of these additional contracts will control and prevail.
2. Binding
By registering with, accessing, or otherwise using this website, you hereby agree to be bound by these Terms and Conditions set forth below. The mere use of this website implies the knowledge and acceptance of these Terms and Conditions. In some particular cases, we may also ask you to explicitly agree.
By placing an order for bespoke or custom-made products, you acknowledge that such products are exempt from statutory cancellation rights as permitted by applicable UK law.
3. Electronic communication
By using this website or communicating with us by electronic means, you agree and acknowledge that we may communicate with you electronically on our website or by sending an email to you, and you agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement, including but not limited to the requirement that such communications should be in writing.
4. Intellectual property
We or our licensors own and control all of the copyright and other intellectual property rights in the website and the data, information, and other resources displayed by or accessible within the website.
4.1 All rights reserved
Unless specific content dictates otherwise, you are not granted a license or any other right under Copyright, Trademark, Patent, or other Intellectual Property Rights. This means that you will not use, copy, reproduce, perform, display, distribute, embed into any electronic medium, alter, reverse engineer, decompile, transfer, download, transmit, monetize, sell, market, or commercialize any resources on this website in any form, without our prior written permission, except and only insofar as otherwise stipulated in regulations of mandatory law (such as the right to quote).
5. Third-party property
Our website may include hyperlinks or other references to other parties’ websites. We do not monitor or review the content of other parties’ websites which are linked to from this website. Products or services offered by other websites shall be subject to the applicable Terms and Conditions of those third parties. Opinions expressed or material appearing on those websites are not necessarily shared or endorsed by us.
We will not be responsible for any privacy practices or content of these sites. You bear all risks associated with the use of these websites and any related third-party services. We will not accept any responsibility for any loss or damage in any manner resulting from your disclosure of personal information to third parties.
6. Responsible use
By visiting our website, you agree to use it only for the purposes intended and as permitted by these Terms, any additional contracts with us, and applicable laws and regulations. You must not use our website to publish or distribute malicious software, conduct automated data collection, or interfere with the website’s performance or accessibility.
7. Registration
You may register for an account on our website. You are responsible for maintaining the confidentiality of your password and for all activities that occur under your account. You must notify us immediately of any unauthorized use or security breach.
8. Refund and Return Policy
8.1 Right of Withdrawal – Standard (Non-Bespoke) Products
If you purchase a standard, non-customised product from our available stock, you have the right to withdraw from this contract within 14 days without giving any reason, in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
The withdrawal period will expire 14 days from the day on which you, or a third party other than the carrier and indicated by you, acquire physical possession of the goods.
To exercise the right of withdrawal, you must inform us of your decision by an unequivocal statement (for example by email or letter). You may use a model withdrawal form, but it is not mandatory.
You must return the goods within 14 days of notifying us of withdrawal. You will bear the direct cost of returning the goods. Returned goods must be unused, undamaged, and in original condition.
8.2 Exemption for Bespoke / Custom-Made Products
The right of withdrawal does not apply to bespoke or custom-made products.
In accordance with Regulation 28(1)(b) of the Consumer Contracts Regulations 2013, goods that are:
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made to the customer’s specifications,
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clearly personalised, or
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uniquely created upon request
are non-returnable and non-refundable, except where the goods are faulty or not as described.
By placing an order for a bespoke or custom-made product, you expressly acknowledge and agree that no cancellation or return rights apply once production has begun.
8.3 Faulty or Misdescribed Goods
Nothing in these Terms limits your statutory rights under the Consumer Rights Act 2015.
If goods are faulty, damaged, or not as described, you are entitled to a repair, replacement, or refund as required by law. In such cases, reasonable return shipping costs will be covered by us.
8.4 Effects of Withdrawal (Where Applicable)
If a valid withdrawal applies, we shall reimburse all payments received from you, including standard delivery costs, within 14 days of being informed of your decision, using the same payment method unless otherwise agreed.
We may withhold reimbursement until the returned goods are received or proof of return is provided.
9. Idea submission
Do not submit ideas or intellectual property without a prior written agreement. Any unsolicited submissions grant us a worldwide, irrevocable, royalty-free licence to use them.
10. Termination of use
We may modify or discontinue access to the website at any time without liability.
11. Warranties and liability
This website and its content are provided “as is” and “as available.” Nothing limits liability where exclusion would be unlawful. Our maximum liability shall not exceed the amount paid for the relevant product or service.
12. Privacy
We take personal data seriously. For details, please refer to our Privacy Policy and Cookie Policy.
13. Accessibility
We are committed to accessibility and will address reported issues promptly where feasible.
14. Export restrictions / Legal compliance
You may not use this website in violation of UK export laws or regulations.
15. Assignment
You may not assign your rights without our written consent.
16. Breaches
We may suspend or terminate access for breaches of these Terms.
17. Force majeure
Neither party shall be liable for delays caused by events beyond reasonable control.
18. Indemnification
You agree to indemnify us against claims arising from your breach of these Terms.
19. Waiver
Failure to enforce any provision does not constitute a waiver.
20. Language
These Terms are written and interpreted exclusively in English.
21. Entire agreement
These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement.
22. Updates
We may update these Terms at any time. Continued use constitutes acceptance.
23. Choice of law and jurisdiction
These Terms are governed by the laws of the United Kingdom, and disputes fall under UK courts.
24. Contact information
PETER RUSTIC HOUSE LTD
Company No. 12197078
VAT No. GB 385993624
Address: 5 The Stables, Gypsy Lane, Leighton Buzzard, LU7 9BP
Email: contact@lovedesign.art
